Wanted: Digital Account Manager

Jonathan James

Cheeky are looking for a talented Digital Account Manager to join our growing team. Working within the digital team, you will be the main point of contact for our digital only clients, along with supporting account management teams with our full-service clients.

As Digital account manager, you’ll have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital marketing adds value to company strategy and performance.

Ultimately, you should be able to contribute to the agency’s business growth through creating and maintaining long-term client relationships. 


  • Act as the point of contact for clients for digital matters
  • Build strong, long-term client relationships and maintain frequent contact
  • In conjunction with the Digital Director, help set and deliver digital strategies for your assigned customers, considering their specific requirements
  • Suggest, design and implement digital projects to increase customer ROI
  • Address client queries effectively and in a timely manner
  • Work with the Digital Project Manager and in house studio and design teams in briefing, managing and delivering clients digital work
  • Report on web performance metrics
  • Present digital work and marketing reports to clients, taking feedback and liaising with the internal teams at Cheeky where necessary
  • Analyse digital campaign success
  • Stay up-to-date with digital technology trends


  • Excellent customer service and account management skills
  • Proven work experience as a Digital Account Manager
  • Hands on experience with SEO/SEM tools
  • Experience of website development projects
  • Experience of Google and Microsoft Adwords campaigns
  • Understanding of affiliate marketing, display (including programmatic), SEO and email marketing
  • In-depth understanding of online marketing tools and social media platforms
  • Excellent verbal and written communication skills
  • Strong analytical skills

The position is full time (salary dependent on experience)

Please send your CV and any other relevant material to talent@cheekycommunications.com

Recruitment agencies, no thanks for the moment.

Wanted: Digital Account Manager